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You are here:
  1. Home
  2. Ethical code
  3. FacePhi Complaints Channel
  4. New Complaint
1Start
2Information
3Details
4Confirm
5Finalise

Complaint classification

To facilitate the management of your complaint, help us to categorise it as best as possible.

Which category best fits your complaint?*
Does your complaint involve any of the following persons?*
Consent*

Personal information

If you prefer not to give personal data, you may indicate that you wish the complaint to be anonymous.

Anonymous*

This channel is confidential. Your personal data will not be shared. If someone from the organisation needs to know your data, they will request it through the channel, and will be able to see it only with your authorisation.

Detailed information

Describe in maximum detail the occurrence that you wish to report, attaching proof if available.

Indicate which person(s) are the object of the complaint
Name and surname(s)
Position
 
Have you spoken about this matter with any member of management? *
Are there witnesses? If so, indicate their names
Name and surname(s)
Position
 
Max. file size: 50 MB.

Confirmation

As the last step of the process, you must indicate a secret code that only you will know. This code, together with the identification code that we will indicate to you, will be the only means through which to be able to follow the evolution of your communication.

Access code*
Strength indicator
The password must be Medium strength. It must contain at least: 8 characters, at least 1 capital letter, 1 number and 1 special character such as ! " ? $ % ^ & )

Finalise

You have now entered all the information necessary to start the complaint handling process.

The information is ready to start the process of attributing responsibility. The persons or facts reported will be investigated and the resulting actions will be carried out.

The complainant approves the veracity of the data provided in this complaint. Should this not be the case, the company reserves the right to initiate legal action.

This is the last section of the process. Pressing Send will start the investigation, and within a maximum period of 3 months the resolution of your complaint will be reached and reported on the platform.

Consent*
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We specialise in digital onboarding and biometric authentication solutions and are the leaders in Spain for user identification technology.

  • Solutions
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    • Authentication
  • Use Cases
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    • Digital Identity  Glossary
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    • Digital Identity  Glossary
  • Investors
    • FacePhi as an Investment
    • Investor Documentation
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  • Company
    • About FacePhi
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    • FacePhi in the media
    • Events
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Digitalise - CV Remote Working Project. Thanks to FEDER and IVACE, the organization has adapted to a production model that minimises dependencies on face-to-face activities and allows the integration of new talent from multiple universities in the Valencian Community.

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