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Complaint classification
To facilitate the management of your complaint, help us to categorise it as best as possible.
Personal information
If you prefer not to give personal data, you may indicate that you wish the complaint to be anonymous.
This channel is confidential. Your personal data will not be shared. If someone from the organisation needs to know your data, they will request it through the channel, and will be able to see it only with your authorisation.
Detailed information
Describe in maximum detail the occurrence that you wish to report, attaching proof if available.
Confirmation
As the last step of the process, you must indicate a secret code that only you will know. This code, together with the identification code that we will indicate to you, will be the only means through which to be able to follow the evolution of your communication.
Finalise
You have now entered all the information necessary to start the complaint handling process.
The information is ready to start the process of attributing responsibility. The persons or facts reported will be investigated and the resulting actions will be carried out.
The complainant approves the veracity of the data provided in this complaint. Should this not be the case, the company reserves the right to initiate legal action.
This is the last section of the process. Pressing Send will start the investigation, and within a maximum period of 3 months the resolution of your complaint will be reached and reported on the platform.
